Own Your Order
Effective Date: May 4, 2026
- Agreement to Terms
Welcome to Own Your Order (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of ownyourorder.com, our online ordering platform, restaurant websites we provide, marketing tools, and any related services (collectively, the “Services”).
By accessing or using our Services, creating an account, or subscribing to any plan, you agree to be bound by these Terms. If you do not agree, please do not use our Services. - Eligibility
You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use our Services. By using our Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms. - Description of Services
We provide an online ordering and restaurant marketing system that includes, but is not limited to:
• Custom-branded restaurant websites with online ordering functionality.
• Menu management tools for updating items, prices, and categories.
• Order notification and management systems.
• Search engine optimization (SEO) and digital marketing tools.
• Customer data and analytics features.
• Customer support and onboarding assistance.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. - Account Registration
To access certain features of the Services, you must create an account. You agree to:
• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your login credentials confidential and secure.
• Notify us immediately of any unauthorized access or use of your account.
• Accept responsibility for all activity that occurs under your account. - Subscription, Fees, and Payment
5.1 Subscription Plans
Access to our Services is provided on a subscription basis. Specific pricing, features, and billing cycles will be presented to you at the time of purchase or as outlined in your service agreement.
5.2 Payment Terms
By subscribing, you authorize us (or our third-party payment processor) to charge the payment method on file for all applicable fees. All fees are stated in U.S. dollars and are non-refundable unless otherwise expressly stated.
5.3 Late Payments
If a payment is not received by the due date, we reserve the right to suspend or terminate your access to the Services until the outstanding balance is paid in full.
5.4 Price Changes
We may change our fees at any time by providing reasonable notice. Continued use of the Services after a price change takes effect constitutes acceptance of the new fees. - Restaurant Client Responsibilities
If you are a restaurant or business using our Services, you are solely responsible for:
• The accuracy, legality, and quality of menu items, descriptions, prices, photos, and other content you upload.
• Fulfilling all orders placed through your branded website, including preparing food, providing customer service, and arranging delivery or pickup.
• Complying with all applicable food safety, labeling, allergen disclosure, tax, labor, and licensing laws.
• Resolving customer complaints, refunds, and disputes related to orders, food quality, or service.
• Maintaining all required permits, licenses, and insurance for your business. - End Customer Responsibilities
If you place orders through a restaurant website powered by our platform, you agree to:
• Provide accurate order, contact, and payment information.
• Pay all charges associated with your order, including taxes and applicable fees.
• Direct any complaints about food, service, or fulfillment to the restaurant that prepared your order.
We act as a technology provider, not as the seller of food or beverage items. - Acceptable Use
You agree not to use the Services in any way that:
• Violates any applicable law, regulation, or third-party rights.
• Infringes intellectual property, privacy, or publicity rights.
• Transmits viruses, malware, or other harmful code.
• Attempts to gain unauthorized access to our systems, servers, or other users’ accounts.
• Interferes with or disrupts the Services or servers connected to them.
• Uses the Services to send spam, harass, defame, or harm any person.
• Engages in fraudulent, deceptive, or misleading conduct.
We reserve the right to investigate violations and take appropriate action, including suspending or terminating accounts. - Intellectual Property
9.1 Our Content
All content, software, design, trademarks, logos, and materials provided by us as part of the Services are owned by or licensed to the Company and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services solely for their intended purpose.
9.2 Your Content
You retain ownership of any content you upload to the Services (such as menus, photos, branding, and business information). By uploading content, you grant us a worldwide, royalty-free, non-exclusive license to use, host, display, reproduce, and modify that content solely as necessary to operate, promote, and improve the Services.
9.3 Restrictions
You may not copy, modify, reverse engineer, or create derivative works of our Services or underlying code, except to the extent expressly permitted by law. - Third-Party Services
Our Services may integrate with third-party tools such as payment processors, mapping services, analytics platforms, and marketing tools. We are not responsible for the availability, content, or practices of any third-party service. Your use of third-party services is governed by their own terms and policies. - Termination
Either party may terminate this agreement in accordance with the terms of the applicable subscription plan. We may suspend or terminate your access to the Services immediately and without notice if you violate these Terms or if we believe your conduct poses a risk to us, our users, or third parties. Upon termination, your right to use the Services will cease, and we may delete your account and associated data after a reasonable retention period. - Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
We do not guarantee that the Services will be uninterrupted, secure, error-free, or that any defects will be corrected. We make no guarantees regarding sales increases, search engine rankings, or specific business outcomes. - Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. - Indemnification
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and affiliates from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) any content you upload or transmit through the Services. - Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or the Services shall be resolved in the state or federal courts located in Connecticut, and you consent to the exclusive jurisdiction of those courts. - Changes to These Terms
We may revise these Terms from time to time. When we do, we will update the “Effective Date” at the top of this page. Material changes will be communicated through the Services or by other reasonable means. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms. - Miscellaneous
• Entire Agreement: These Terms, together with our Privacy Policy and any subscription agreement, constitute the entire agreement between you and us regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.
• Force Majeure: We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control. - Contact Us
For questions about these Terms or our Services, please contact us:
Email: info@ownyourorder.com
Phone: (203) 706-9900
Website: https://ownyourorder.com