Own Your Order
Effective Date: May 4, 2026

1. Introduction
   Own Your Order (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit ownyourorder.com, use our online ordering platform, restaurant websites we build for you, or any related services (collectively, the “Services”).
   By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
2. Who This Policy Applies To
   This Privacy Policy applies to two groups of users:
   • Restaurant Clients: Restaurants and food businesses that subscribe to our platform to build websites, manage menus, and accept online orders.
   • End Customers: Individuals who place orders, make reservations, or otherwise interact with restaurant websites powered by our platform.
3. Information We Collect
   3.1 Information You Provide Directly
   • Account Information: Name, business name, email address, phone number, mailing address, and login credentials.
   • Payment Information: Billing address, credit/debit card details, and bank account information processed through secure third-party payment processors. We do not store full card numbers on our servers.
   • Order Information: Items ordered, delivery or pickup address, special instructions, and order history.
   • Communications: Information you provide when contacting customer support, requesting a demo, or responding to surveys.
   3.2 Information Collected Automatically
   • Device and Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, and referring URLs.
   • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to operate our Services, remember preferences, analyze usage, and support marketing efforts.
   • Location Data: Approximate location based on IP address, or precise location if you grant permission (for example, to find nearby restaurants).
   3.3 Information from Third Parties
   We may receive information about you from analytics providers, advertising partners, payment processors, and integrated marketing platforms used to deliver our Services.
4. How We Use Your Information
   We use the information we collect for the following purposes:
   • To provide, operate, and maintain our Services.
   • To process orders, payments, and refunds.
   • To create and manage user accounts.
   • To send transactional communications such as order confirmations, receipts, and service updates.
   • To send marketing and promotional communications, where permitted by law.
   • To improve our Services, develop new features, and conduct analytics.
   • To detect, prevent, and respond to fraud, security incidents, and other harmful activity.
   • To comply with legal obligations and enforce our Terms and Conditions.
5. How We Share Your Information
   We do not sell your personal information. We may share your information in the following circumstances:
   • With Restaurants: When you place an order through a restaurant website powered by our platform, your order details are shared with that restaurant to fulfill your order.
   • With Service Providers: We share information with vendors who help us operate our business, including payment processors, hosting providers, analytics services, email delivery providers, and customer support tools.
   • For Legal Reasons: We may disclose information when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of our users or the public.
   • Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
   • With Your Consent: We may share information for any other purpose disclosed to you and with your consent.
6. Cookies and Tracking Technologies
   We use cookies and similar technologies to operate our Services and analyze how they are used. You can control cookies through your browser settings, but disabling them may affect the functionality of our Services. We may also use third-party analytics tools (such as Google Analytics) to better understand user behavior.
7. Data Retention
   We retain personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it in accordance with our retention practices.
8. Data Security
   We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
   Depending on your location, you may have rights regarding your personal information, including:
   • Access: Request a copy of the personal information we hold about you.
   • Correction: Ask us to correct inaccurate or incomplete information.
   • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
   • Marketing Opt-Out: Unsubscribe from marketing emails using the link in any message we send, or by contacting us directly.
   • Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.
   To exercise any of these rights, please contact us at info@ownyourorder.com.
10. Children’s Privacy
    Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Third-Party Links and Services
    Our Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site you visit.
12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Material changes will be communicated through our Services or by other reasonable means. Your continued use of our Services after changes take effect constitutes your acceptance of the updated policy.
13. Contact Us
    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
    Email: info@ownyourorder.com
    Phone: (203) 706-9900
    Website: https://ownyourorder.com